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Terms of service

Jelymoo Return Policy

We want you to love your Jelymoo products! If something isn’t right, here’s how returns work:

Returns accepted within 14 days of delivery
Items must be unused, unopened, and in original packaging
Proof of purchase is required
For hygiene and safety reasons, opened or used skincare products cannot be returned

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos, and we’ll make it right.

Refunds

Once your return is received and inspected, your refund will be processed to the original payment method
Shipping fees are non-refundable unless the return is due to our error

How to Start a Return

Email us at [your support email] with your order number and reason for return, and we’ll guide you through the process.